shipping & returns


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Delivering rock solid dependability



Shipping

We typically ship within 24 hours of placing your order; however, some orders may take up to 48 hours to process. Please note that we do not ship on Saturdays or Sundays.

All orders are shipped via An Post.

Ally Grace is not responsible for lost package due to incorrect address supplied by the sender.

Shipping cost within Ireland is 4.95 Euro , please contact us for shipping costs outside of Ireland.
Free Shipping within Ireland when you spend 75 Euro or more.

For more information and shipping inquiries, please contact us at alison@allygrace.ie

Returns

Change of heart? No problem, we accept exchange or refunds within 14 days after delivery.
Exchange only on Sale Items within 14 days.

You purchase should be returned in saleable condition with all product packaging . Insured that the item is safely wrapped  to avoid scratches. Any damage caused by negligence in the return process will be the customer’s responsibility.

Goods will be refunded upon inspection on arrival (excluding the original delivery charge). Please note that resized items, customized, damaged or otherwise altered after delivery will not be accepted for return. Return shipping charges are not refundable.

The item is your responsibility until it reaches us. Therefore, for your own protection, we recommend that you send the parcel using a traceable delivery service.

To determine the best return process, please contact us at
alison@allygrace.ie

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